Job Description

Required Skills

Technology | Collaboration and Messaging Roles

Technology | Unified Communications Platforms | Microsoft

Domain | IT in Banking | Customer Support

Behavioral | Aptitude | Communication

Behavioral | Aptitude | Information Processing

Education Qualification :

Any Graduate

Certification Mandatory / Desirable :

Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203



Key Responsibilities

Messaging Administrator's primary responsibility is to provide support to an organization's messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Online/any other messaging OnPrem infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,



1. Manage, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure (M365 / OnPrem)

2. Implement the activities defined by L3 team

3. Address the tickets escalated from L1 team and close within the SLA

4. Incident and Problem Management

5. Prepare and maintain SOP documents to help L1 team

6. Manage and lead team of L1s



Technical Skills

1. Messaging

Complete hands-on experience on M365 Administration of M365 and Exchange OnPrem Managing of Exchange Load Balancers (NLB, WNLB, Clustering) Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast) Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking


2. Unified Communication and Collaboration

In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,


3. LDAP

Active Directory and Azure Active Directory user administration (Tenant administration, Forest and domain, Users, Groups, DHCP, DNS, Group Policy, replication etc.) Directory Sync from AD to AAD


4. End-User

Outlook 2016/2019/M365/Mobile clients Teams, desktop/mobile clients OneDrive/BOX desktop sync Offline and Online archive management


5. PowerShell

* Advanced PowerShell scripting knowledge