Job Description

RoleAdministrative & Report Review Specialist, Programs- IndiaLocationIndiaDepartmentProgramWho are LRQA?LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. Weve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, ESG, food safety and quality, inspection and training.While were proud of our heritage, its who we are today that really matters, because thats what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.LRQA is a global business thats invested in the future of your career and the planet, fusing sustainability and purpose to drive positive change. Operating in over 160 countries, we have earned our name as worldwide experts across assessment, advisory, inspection and cybersecurity services, helping our clients build safer, fairer, more secure and sustainable businesses. Here, youll get to work for one of the worlds leading global assurance providers, alongside some of the best people in the industry, whose diversity and collective intelligence drives us forward. In our culture of excellence, it is our people that reflect who we are, together sharing a burning ambition to succeed, alongside a strong sense of purpose and mutual respect.The next chapter for LRQAThe future is exciting and rapidly changing. New challenges and opportunities are arising all the time. Were adapting to these challenges by expanding our portfolio of services and aiming to become the leading global assurance partner. LRQAs next chapter is set to be an exciting, transformational period of growth. Were well placed to build on everything weve done and further our ambitions for the future. At such an exciting time this is a great opportunity to be part of our next chapter. We are looking for talented people who will support us to build on our strengths and transform our business to be the best partner for our clients.Businesses face a rapidly changing world of risk. Today, there is a clear expectation that business performance must be aligned with environmental and social interests and its time for a new approach to risk management. The era of Assurance 4.0 is here and we are looking for a senior leader to actively drive that agenda to enable our clients to meet the challenges posed by a changing landscape.If you can demonstrate you are passionate about growing talent to drive results and motivating them team to surpass our growth goals, this role is for you. Our business model means that when our clients succeed so does our business. Striving for continuous improvement you will understand that we need to innovate the way we engage with our clients, to further drive the growth of our business.Role PurposeThe Specialist for Programs will be a key contributor to the customer social responsibility program. The position will support the customer and will develop relationships with key partners globally to drive social compliance and sustainability initiatives. They will work in partnership with the Associate Director and other key staff to meet customer expectations and execute against our SOW obligations. The position will help to represent the customer externally with suppliers and service providers and internally with LRQA delivery teams. They will report directly to the Associate Director, Programs and to the Customer for whose program LRQA has management responsibility.Responsibilities

• Review and Execution Against Assessment Plans

• Review assessment reports working with manual and auto scoring tools with exception reporting and scoring modifications in client portal
• Preparing and issuing Authorization Letters and other post assessment communications to suppliers
• Manage internal and external communications, creating template communications and tracking responses from suppliers
• Support onboarding process, deactivations and updates across internal and client portals
• Keeping systems and trackers up to date, accurate and available to internal/external team
• Communicates escalations and alerts to team leaders and client
• Supports other team members with administrative duties

• Support the team to maintain a high level of service that exceeds client expectations:

• Develop a detailed understanding of all SOPs and client goals
• Contribute to support for new program/SOP implementation
• Promptly review and document updates to clients internal processes
• Join internal/external meetings and willingness to communicate during non-traditional working hours
• Proactively use LRQA and customers data systems to anticipate and proactively resolve issues

Requirement

• Bachelor's degree holder or above
• 5+ years of experience with Ethical Sourcing/Labor Compliance/Environmental arena either for a brand/retailer or service provider with a focus on various assessment and CAP report review
• Experience with SLCP, SMETA and Better Work report review. Higg FEM a plus.
• Experience with Worldly and Better Work portals
• Experience with Vendor Management Systems
• Proficiency in both written and spoken English
• High level of integrity and honesty
• Strong in analytical skills and manage to identify potential risk

• Able to work independently, detail-minded, self-starter and a good team player

• Familiar with MS Word, Outlook and Excel

Our Values:ExpertiseWe value our experience, specialist knowledge, and pioneering history within the industry. But we also never stop looking for ways to learn and improve in the future.IntegrityWe always do whats right, in the right way and continually measure our actions and their outcomes against rigorous criteria - both those of stakeholders and our own.AmbitionWe are industry leaders because we combine technology and innovation with the expertise of our people. We help our clients be the best they can be, by being the best we can be.VisionWe support our clients in the present and prepare them for future success, by using our sharp understanding of social, environmental, technological, and commercial changes to work towards a safer, cleaner, more sustainable future.TogethernessWe respect the unique skills, expertise and backgrounds of our people and the inclusive culture they create. We believe teamwork and collaboration - internally and with our clients - are the best way to achieve our mutual goals.Equal Opportunity EmployerLRQA is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only. Only short-listed candidates will be notified. Applicants who are not invited for an interview may consider their applications filed for future reference.To learn more about career opportunities at LRQA, please visit our Careers Page here: https://www.elevatelimited.com/careers/Updated May 2024

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