Administrative Officer
Year Nagercoil, Tamil Nadu, India
Job Description
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The Branch Admin Manager is responsible for overseeing the administrative functions and daily operations of a branch. This role involves managing staff, ensuring excellent customer service, maintaining operational efficiency, and achieving business goals. The Branch Admin Manager acts as the primary point of contact for all branch-related issues and ensures compliance with company policies and procedures.Key Responsibilities:Branch Operations:
- Oversee daily operations to ensure the branch runs smoothly and efficiently.
- Implement and monitor standard operating procedures (SOPs) to maintain high operational standards.
- Ensure the branch is compliant with all regulatory requirements and company policies.
- Recruit, train, and supervise branch staff, ensuring they understand their roles and responsibilities.
- Conduct performance evaluations and provide constructive feedback to staff.
- Foster a positive work environment and address any staff issues promptly.
- Ensure high levels of customer satisfaction by maintaining excellent service standards.
- Handle customer complaints and issues effectively and promptly.
- Develop and implement strategies to improve customer service and retention.
- Oversee branch budgeting, forecasting, and financial reporting.
- Monitor branch expenses and implement cost-control measures.
- Ensure all financial transactions are processed accurately and in a timely manner.
- Develop and implement sales strategies to achieve branch targets and objectives.
- Identify new business opportunities and build relationships with potential clients.
- Coordinate marketing efforts to promote branch services and products.
- Maintain accurate records and documentation for all branch activities.
- Ensure the branch is well-maintained, including facilities management and supplies procurement.
- Handle correspondence, reports, and other administrative tasks as required.
- Identify potential risks and implement strategies to mitigate them.
- Ensure the branch follows health and safety regulations.
- Prepare for and respond to emergencies and other unexpected situations.
- Prepare regular reports on branch performance, including financial, operational, and sales metrics.
- Present reports to senior management and suggest improvements based on data analysis.
- Education: Masters degree in Business Administration, Management, or a related field.
- Experience: Minimum of 3-5 years of experience in branch management or a similar role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite and relevant software applications.
- Solid understanding of financial management and budgeting.
- Strong problem-solving and decision-making skills.
- Health insurance
- Provident Fund
- Day shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3345166
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNagercoil, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear