Job Description

We are seeking a dedicated and detail-oriented Admin professional with a background in hospitality to join our team. This role will support daily operations and ensure smooth administrative functioning within our organization, with a focus on providing exceptional service to both internal teams and external clients. The ideal candidate will have strong organizational skills, customer service experience, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Provide administrative support to the management team and departments as required.
• Coordinate and schedule meetings, appointments, and events, ensuring the necessary arrangements are in place.
• Handle phone calls, emails, and inquiries in a professional and timely manner.
• Maintain and organize office records, files, and documentation in a systematized manner.
• Manage office supplies and inventory, ensuring that stock levels are always sufficient.
• Assist in the preparation and coordination of events, conferences, and meetings, with attention to detail.
• Assist in maintaining the company's/client's database and manage bookings or reservations when needed.
• Prepare and proofread correspondence, reports, and presentations.
• Serve as the first point of contact for visitors and ensure they receive exceptional service.
• Assist with billing, invoicing, and accounting processes when necessary.
• Provide customer service support to both internal and external clients, responding to queries and resolving issues.
• Ensure compliance with company policies and procedures, as well as industry standards related to hospitality operations.
• Coordinate travel arrangements, including accommodations, transportation, and itineraries for executives and employees.

Requirements:

• Proven experience of 5-7 years in an administrative role, preferably from the hospitality industry.
• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• High proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of basic office management procedures and systems.
• Ability to always maintain professionalism and confidentiality.
• Strong problem-solving skills and a proactive approach to challenges.
• Detail-oriented with a high degree of accuracy in work output.
• Ability to work both independently and as part of a team.
• Ability to work in a fast-pace, dynamic, customer-focused environment.

Job Type: Full-time

Pay: ?30,000.00 - ?67,000.00 per month

Experience:

• Hospitality Industry: 5 years (Required)
• Administration: 5 years (Required)
• Admin: 5 years (Required)
• Facilities maintenance: 5 years (Required)
• Facilities management: 5 years (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person