Job Description

• Serve as the primary point of contact for level 2 escalations from client.
• Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
• Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
• Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.
• Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
• Lead special projects and initiatives as assigned by senior management.

• Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
• Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
• Excellent communication skills, including written, verbal, and presentation skills.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.

• Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Customer-centric mindset with a passion for delivering an exceptional employee experience.

Capgemini