Job Description

Providing counselling face to face, over the telephone, or online Helping students to make learning decisions relating to programs and faculty Counselling prospective students keeping in mind conversion targets (program based and subject-based) Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers to ensure students goals are not disrupted Keeping confidential records Building a relationship of trust and respect with clients, teachers, parents, and students Listening to clients, teachers, parents, or students concerns, empathising with them and providing prompt and accurate solutions for their concerns Assist in daily administrative activities of the institute Maintain calendar to coordinate daily classes schedule smoothly Manage the invoices relating to fee payments and other official documents Creating/modifying reports, invoices, and letters as per requirement Handling enquiries received via walk-in, calls, e-mails, references try to convert the same into enrolments Managing the admin requirements of the institute like maintenance, vendor management, stock keeping of equipment Supplies etc. Assist in coordination with students, parents teachers Assist in managing the special events organized in the institute Key Skills: - Listening skills Ability to work with strict targets Empathy and understanding A non-judgmental attitude Patience and a calm manner Ability to cope with emotional situations Ability to relate to and adapt communication style to suit a wide range of people Employee Specifications: - Female or Male candidate with Graduation in any field Good communication skills in English are a must along with a regional language as per the job location Should be able to handle multiple tasks at the same time proficiently Should be proactive in handling any tasks Sound analytical and problem-solving skills Good at MS office, handling email communications, for day to day operations requirement Should be from a sound family background

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