Job Description

COMPANY PROFILE

S.R.Gopal Rao Opticians and Optometrists is a cherished name with a legacy of offering services in optometry and opticinary since the late 19th century. Formed on the principles of trust and care, it is a brand with a commitment to precision-driven vision care and personalized attention, values it has become synonymous with. As premier eyecare professionals, our services are broadly divided in two verticals, highly qualified optometry and quality dispensing of prescription eye-wear. To know more about the company, visit us on

POSITION SUMMARY

We are looking for an experienced Operations Executive to assist with all admin and operational activities at S.R.Gopal Rao Opticians and Optometrists. These include monitoring our software solutions and enhancing its performance, data entry, inventory checks, logistics and coordination with various stakeholders to ensure all supplementary processes in the business are functioning smoothly. Through this process He/She/They will gain immense knowledge on how to run a business with a large focus on operational activities, which is the heart of any successful business.

ROLES AND RESPONSIBILITIES

• Should be adept at using the computer and apps like word, ppt, excel and other project management tools
• Should be able to record data for all inventory
• Should know basics of excel and how to apply relevant formulas in excel for various purposes
• Should be able to do good quality research and analysis to find the solution to any operational related issues
• Should be able to multitask
• Should be able to coordinate between various departments, stakeholders and vendors to get the work done
• Willing to learn new tools and technologies
• Should be able to communicate well in as many languages as possible. Definitely needs to know English, Hindi and Kannada
• Communication and coordination will be done using WhatsApp, Email, Phone and other project management tools.
• Should be highly skilled in written and spoken English
• Should be patient, keen learner, observer and possess sufficient managerial skills to get the work done.
• Coordinating with logistics and shipping partners to ensure timely and accurate order shipments
• Handling customer returns, sales returns, and managing the reverse logistics process effectively. Interacting with customers, whenever necessary over email, WhatsApp and/or call.
• Handling All Stationery and Packaging Item
• Handling Hardware and Software activities

DESIRED CANDIDATE PROFILE

• The candidates should possess strong analytical orientation & a structured problem solving & communication approach.
• The candidate should possess excellent written and verbal communication and should be proficient in stakeholder management, MS Excel and other data analysis tools.
• The candidate should be proactive, self-starter & motivated, able to navigate through programs independently. Inventory addition, checking and management responsibility of inventory to be taken up.
• Logistics management for both import and exports
• Ensure timely packing and dispatch of items takes place. Checking of products before dispatch is necessary.
• Coordinate with banks, software or hardware vendors, logistic partners, suppliers etc to get the work completed or resolve issues
• Set goals and complete activities based on the same
• Revert to customer emails and messages as received on various channels
• Resolve any store operational issues such as internet connectivity, phone lines, payments, electrical and so on. Identify the right partner, deploy and get the work done.
• An analytical mind with strong logical reasoning
• Proficient in all Microsoft Office applications, especially Excel.
• Proficient with using new easy to use - Artificial Intelligence tools
• Should know how to read and write in English well. Other languages required for coordination purposes.

Experience: 1-2 years in relevant Admin and Operations work background

Job Type: Work from office Work Timings: 10.00 AM to 6.30 PM (Monday to Saturday)

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• Admin: 1 year (Required)
• Procurement management: 1 year (Preferred)

Work Location: In person