Job Description

Mission
To lead and manage the departments of Housekeeping, Security, Cafeteria, Laundry and other support staff with dedication and integrity, ensuring the highest standard of cleanliness, safety, and operational efficiency. Through effective leadership, teamwork, and adherence to regulatory standard, the mission is to create a supportive and conducive environment for hospital staff, patients, and visitors, ultimately contributing to the hospitals commitment to excellence in patient care and satisfaction.Outcomes
In your first year with us, you will achieve the following: * Efficient Operations: Ensure smooth and efficient day-to-day operations of housekeeping, security, cafeteria, laundry, and other support staff departments within the hospital.

• Increase productivity metrics (e.g., housekeeping cleanliness schedule, security response time, cafeteria orders processed) by 15% within one year.
• Decrease operational downtime by 20% within the first six months.
• High Standards of Cleanliness and Safety: Maintain impeccable standards of cleanliness and safety across all hospital areas managed by the mentioned departments, adhering to healthcare regulatory standards and protocols.

• Achieve a cleanliness rating of 95% or above in hospital areas, as measured by regular audits and feedback surveys.
• Maintain a safety incident rate below the industry average, with a target of zero serious incidents per quarter.
• Team Performance and Development: Foster a collaborative and high-performing team culture among housekeeping, security, cafeteria, laundry, and support staff, promoting professional development and continuous improvement.

• Monthly performance evaluations with all team members, aiming for an average rating increase of 10% within one year.
• Monthly evaluation to be done for all vendors.
• Implement at least two professional development initiatives per year, resulting in a 20% increase in employee satisfaction with training opportunities.
• Cost Efficiency: Implement cost-effective measures and strategies to optimize resource utilization and minimize expenditure within the designated departments, without compromising quality or service standards.

• Reduce departmental expenses by 10% while maintaining or improving service quality standards.
• Daily security audit for efficient use of utilities to be monitored.
• Customer Satisfaction: Ensure exceptional customer satisfaction among hospital staff, patients, and visitors through timely and effective service delivery, proactive problem-solving, and responsiveness to feedback.

• Maintain both internal and external customer satisfaction score of 90% or above (Excellent rating being 95%), as measured by regular feedback surveys from hospital staff, patients, and visitors.
• Resolve 90% of customer complaints within 24 hours of receipt, aiming for a resolution satisfaction rate of 95%.

Competencies
You possess the following attributes: * Ownership. You never say, thats not my job. You act on behalf of the entire company, not just your own team.

• Highest Standards. You have relentlessly high standards and are continually driving your team to deliver high-quality service and processes.
• Deliver Results. You focus on key inputs for your team and deliver them with the right quality and on time. Despite setbacks, you persevere and never settle.
• Dive Deep. You can operate at all levels, staying connected to the details, and question when anecdotal stories dont match the data. No task is beneath you.
• Teamwork. You promote collaboration and ensure open, clear, empathetic and constructive communication, making every member feel valued.
• Leadership and Team Management. You have led and managed diverse teams comprising housekeeping, security, cafeteria, laundry, and support staff, including recruitment, training, performance evaluation, and motivation.
• Operational Excellence. You are proficient in developing and implementing operational procedures, schedules, and workflows to maximize efficiency and productivity while meeting quality and safety standards.
• Regulatory Compliance. You possess knowledge and understanding of relevant healthcare regulations, safety protocols, and industry best practices to ensure compliance and mitigate risks within hospital support service departments.
• Communication. You bridge teams with clear, empathetic and constructive communication, fostering trust and inclusivity while resolving conflicts with respect.

RequirementsMBA or MHAAbout Asian Heart Institute
Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.Powered by JazzHR

Asian Heart Institute