Job Description

This role is focused on operational support for multiple Identity and Access services. Daily operations support includes system checks, maintenance, end-user support, and problem resolution. Daily operations support requires interactions with Subject Matter Experts, as well as end-users at a variety of levels within the client organization. Sr. Consultants are expected to go above and beyond standard processes to diagnose and troubleshoot issues, provide solutions, and contribute process improvements when possible. This team supports global sites and services making excellent written and verbal communication skills of utmost importance.


Services covered include: Remote Access Services, Identity and Access Management, Active Directory, and Privileged Access.


Microsoft Identity Manager 2016


CyberArk


Hitachi ID Password Manager


SailPoint IIQ


Azure Active Directory Connect


Active Directory


F5 Big-IP


Support incidents and requests are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting steps completed, resolution, and resolution classification is a critical and a core part of this role.


Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected.


Good communication skills, both written and verbal


Strong documentation skills, both technical and for end-users


Ability to operate well in a team environment


2+ years of Identity Management experience


2+ years of Active Directory experience


Ability to operate in regulated business environment (where compliance to government regulations is critically important)


Proven ability to multi-task efficiently


Proven ability to effectively troubleshoot technology issues, provide solutions, and share that solution in a repeatable manner


Fluent in English

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.