Job Description

:
Role -Branch Manager
Short Description for Internal CandidatesJob Role: xe2x80xa2 Enhancement of Deposit pool from Customers xe2x80xa2 Establishing standards and delivery of service xe2x80xa2 Sale of non-deposit products. Cross selling targets progressively xe2x80xa2 Sale of MF and Insurance pro Description for Internal CandidatesJob Role:

• Enhancement of Deposit pool from Customers

• Establishing standards and delivery of service

• Sale of non-deposit products. Cross selling targets progressively

• Sale of MF and Insurance products

• Fee Income

• Branch Administration

• Regulatory Compliance

• Manage productivity and overall morale of branch team members

• Overall responsible for break-even and P&L of branch

Job Requirements:

• Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities

• Must have had Sales experience and exposure, preferably of Liabilities products

• Qualifications- MBA / CA/ CAIB

• Good Leadership skills (though more tactical than strategic)

• Thinker: Doer - 40:60

• In-depth understanding of financial instruments, markets and macro micro economic processes

• Ability to carry along all the units involved in the customer service cycle to ensure customer xe2x80x9cDELIGHTxe2x80x9d

• Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Same Posting Description for Internal and External CandidatesRole-Branch Operations Manager
Short Description for Internal CandidatesJob Role: xe2x80xa2 Lead the Service Team. xe2x80xa2 Ensuring regulatory and procedural compliance xe2x80xa2 To co-ordinate the audit of the branch xe2x80xa2 Ensuring service excellence to enhance portfolio, control retention and bette Description for Internal CandidatesJob Role:

• Lead the Service Team.

• Ensuring regulatory and procedural compliance

• To co-ordinate the audit of the branch

• Ensuring service excellence to enhance portfolio, control retention and better cross sell

• Authorize and check RO / SO entries

• Check end products

• Check vouchers to clear transactions of Rs. 10 lakhs & above

• Vault / Key custodian

Job Requirement:

• Customer service oriented

• Meticulous

• Eye for details

• Ability to manage and motivate front office staff.

• Thorough overall understanding of banking

• Graduate/MBA

• Graduates with 6-8 years experience

• MBA with 4-6 years experience

• Should possess customer orientation and team leader qualities

Same Posting Description for Internal and External CandidatesROLE-Branch Relationship Managerxc2xb7 Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.xc2xb7 Speed and efficiency of service givenxc2xb7 Sales targets for banks and investment products.xc2xb7 Going beyond the professional need of the customer by providing other products. Enhancement of customer valuexc2xb7 Cross-sale of asset productsxc2xb7 Back-up to relationship managers holding HNI relationshipxc2xb7 Customer acquisition through referralsJOB REQUIREMENT:xc2xb7 Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skewxc2xb7 Thorough understanding of bankingxc2xb7 Customer RetentionCost Efficiency Through ProcessRole-Senior Branch Relationship ManagerTo handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance.
Quality of advice given to customers as determined by customers and supervisor.
Speed and efficiency of service given.
Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value.
Cross-sale of assets products.
Back-up to relationship managers holding HNI relationships.
Ensure low attrition ratios.
Customer acquisition through referrals from existing customers.Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks.Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable.
Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be consideredRole-Service Delivery OfficerJOB ROLE :xc2xb7 Handling personalized service requests of customers.xc2xb7 Generation of timely business MIS.xc2xb7 Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.xc2xb7 Coordination with CPC/RPC/Investment desks for account opening of customers.xc2xb7 Managing complaints of customers and ensuring their resolution within TAT.JOB REQUIREMENT:xc2xb7 Developing and maintaining banking relationships with a select group of high net worth customersxc2xb7 Excellent communication skills with customer service orientationxc2xb7 Courteous and polite.xc2xb7 Good knowledge of Microsoft excels.Understanding of banking norms and processes.Role-Service OfficerJOB ROLE :xc2xb7 Redress customer needs pertaining to cash, DDs, cheque deposits, general information.xc2xb7 Speed and accuracy of transaction.xc2xb7 Exploitation of other business opportunities sensed.xc2xb7 Providing quality of experience that will ensure retention and positive word-of-mouth.JOB REQUIREMENT:xc2xb7 Should have handled SO profileMBA/GraduateRole-Acquisition Manager - CASADescription for Internal CandidatesJob Role: xe2x80xa2 Enhancement of Deposit pool from Customers xe2x80xa2 Establishing standards and delivery of service xe2x80xa2 Sale of non-deposit products. Cross selling targets progressively xe2x80xa2 Sale of MF and Insurance products xe2x80xa2 Fee Income xe2x80xa2 Branch Administration xe2x80xa2 Regulatory Compliance xe2x80xa2 Manage productivity and overall morale of branch team members xe2x80xa2 Overall responsible for break-even and P&L of branch Job Requirements: xe2x80xa2 Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities xe2x80xa2 Must have had Sales experience and exposure, preferably of Liabilities products xe2x80xa2 Qualifications- MBA / CA/ CAIB xe2x80xa2 Good Leadership skills (though more tactical than strategic) xe2x80xa2 Thinker: Doer - 40:60 xe2x80xa2 In-depth understanding of financial instruments, markets and macro micro economic processes xe2x80xa2 Ability to carry along all the units involved in the customer service cycle to ensure customer xe2x80x9cDELIGHTxe2x80x9d xe2x80xa2 Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.

Kotak Mahindra Bank