Job Description

DESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilities
Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
\xc2\xb7 Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
\xc2\xb7 Coordinate the accommodation process and provide end-to-end case management
\xc2\xb7 Collaborate with Stakeholders to determine and finalize accommodation approval/denials
\xc2\xb7 Collaborate with leave of absence case managers
\xc2\xb7 Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
\xc2\xb7 Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
\xc2\xb7 Direct employees to the appropriate resource for answers
\xc2\xb7 Maintain a case load of up to 120 cases.
\xc2\xb7 Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
\xc2\xb7 Maintain system records to ensure accurate and timely information/documentation
\xc2\xb7 Provide training for employees, managers, HR and others in DLS
\xc2\xb7 Adhere to internal SLAs and quality standards
\xc2\xb7 Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
\xc2\xb7 Participate in other activities and projects within the DLS program
\xc2\xb7 Maintain regular, reliable and timely attendance
\xc2\xb7 Perform other duties as assigned
\xc2\xb7 Ability to travel as appropriate (up to 25% of the time)About the team
From a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth.
Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan.
The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.BASIC QUALIFICATIONS- Bachelor\'s degree or equivalent
- 1+ years of case management experience
- 1+ years of human resources experience
- Experience in investigations case managementPREFERRED QUALIFICATIONS- Bachelor\'s Degree from an accredited university, or equivalent experience \xc2\xb7 PHR and/or CPDM certification \xc2\xb7 Computer operating and database management skills \xc2\xb7 Strong time management and ownership of deliverables \xc2\xb7 Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment \xc2\xb7 Evidence of ability to work with all levels of business \xc2\xb7 Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. \xc2\xb7 Strong analytical and critical thinking skills \xc2\xb7 Evidence of ability to build strong relationships and influence others while working in a cross functional environment \xc2\xb7 Experience in providing consultation and training on disability issues \xc2\xb7 Excellent customer service and communication skills, both verbal and in writing \xc2\xb7 Ability to thrive in a dynamic, growing environment with minimal direct supervision

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