Job Description

JOB DESCRIPTION

Job Title: Accounts Receivables-Associate-Manager (Collection specialist)

Job Location: Bangalore

Reporting to: Suresh reddy

Job Grade: Full time

About Syngene : Syngene ( ) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned
• Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company\'s integrity & quality standards
• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
• Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
• Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
• Compliance to Syngene\' s quality standards at all times
• Hold self and their teams accountable for the achievement of safety goals
• Govern and Review safety metrics from time to time

Core Purpose of the Role: Accounts Receivables Collection specialist

Role Accountabilities:

• Conduct outbound calls preferably to customers in the US and UK regions to follow up on outstanding payments, ensuring a professional and customer-centric approach.
• Utilize excellent communication skills, including US and UK accents, to effectively engage with customers and establish rapport.
• Provide courteous and prompt assistance to customers, addressing their queries, concerns, and requests related to outstanding payments.
• Document all customer interactions accurately and maintain comprehensive records of payment follow-ups.
• Collaborate with internal stakeholders, including the Accounts Receivable team, to gather relevant information and resolve customer payment issues.
• Prepare and send professional and effective email communications to customers, emphasizing the importance of timely payment and providing necessary payment instructions.
• Maintain a thorough understanding of the company\'s, services, and billing processes to address customer inquiries accurately and efficiently.
• Stay updated on industry trends, best practices, and regulations related to payment follow-up

Day to day operations: * Monitor accounts on a daily basis

• Identify outstanding account receivables
• Investigate historical data for debts and bills
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records
• Prepare and present reports on collection activities and progress
• Excellent knowledge of billing procedures
• Knowledge of various collection techniques
• Contact clients and discuss their overdue payments
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Knowledge of collection laws and regulations
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills

Syngene Values

All employees will consistently demonstrate alignment with our core values

• Excellence
• Integrity
• Professionalism

Specific requirements for this role

• Experience: 7-10 years of experience in Accounts Receivable function (Collection specialist)
• Demonstrated Capability: Quick Learner and base accounting skill set.
• Education: B. Com / MBA.
• Preparable for SAP working experience and Microsoft Office, and other relevant software applications
• Fluent in English with US and Europe ascent is mandatory
• Flexible to work as per US and Europe time zone
• Familiarity with accounting principles and billing processes is advantageous.
• Exceptional written communication skills to compose clear, concise, and professional emails
• Strong communication skills with a clear US and UK accent, enabling effective conversations with customers.
• Excellent interpersonal skills, demonstrating empathy, patience, and professionalism while interacting

Syngene International