Job Description

Overview:
An Accounts Receivable (AR) Caller plays a vital role in the financial operations of a company, especially in industries like healthcare, insurance, and finance. The primary responsibility of an AR Caller is to manage and follow up on outstanding invoices and claims to ensure timely payment from customers or insurance providers. Here\'s a typical job description for an AR Caller:

Responsibilities:

• 
  Invoice Follow-Up: Initiate and manage outbound calls to customers or insurance companies regarding outstanding invoices and claims.
• 
  Claims Processing: Collaborate with insurance companies to verify claim status, resolve discrepancies, and ensure accurate and timely claim submission.
• Denial Management: Investigate and address claim denials by identifying reasons for denials, rectifying errors, and resubmitting claims with necessary corrections.
• 
  Documentation: Maintain detailed and accurate records of all interactions, calls, and correspondence related to invoice and claim follow-up.
• 
  Dispute Resolution: Address and resolve billing inquiries, disputes, and discrepancies raised by customers or insurance companies in a professional and customer-centric manner.
• 
  Aging Analysis: Regularly review accounts receivable aging reports to identify overdue invoices and prioritize follow-up actions.
• 
  Reporting: Generate and provide reports on collection activities, claim statuses, and accounts receivable metrics to management.
• 
  Collaboration: Collaborate with internal teams, including billing, coding, and customer service, to address issues and ensure accurate and timely billing.
• 
  Process Improvement: Identify opportunities to streamline and improve the accounts receivable process to enhance efficiency and reduce outstanding balances.
• 
  Compliance: Ensure compliance with relevant laws, regulations, and company policies related to billing and collection practices.

• 15 Years education or equivalent; relevant certifications or courses in accounting, finance, or healthcare administration may be beneficial.
• Previous experience in accounts receivable, medical billing, or a related field is preferred.
• Strong knowledge of billing and collection processes, including insurance claim submission and denial management.
• Excellent communication skills, both verbal and written, with the ability to communicate professionally and confidently over the phone.
• Proficiency in using accounting software, spreadsheets, and databases.
• Attention to detail and strong organizational skills.
• Problem-solving skills and the ability to handle challenging situations with patience and empathy.
• Strong customer service orientation and the ability to build positive relationships with customers and insurance representatives.
• Knowledge of medical coding and insurance terminology is a plus, especially in healthcare-related AR roles.