Job Description

is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company, we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices to predict their behaviour and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, AirTel, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh City, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner\'s Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures\' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

Responsibilities

Contacting customers to request payment for overdue invoices or outstanding debts. This involves making phone calls, sending letters, and using other communication methods to remind customers of their payment obligations.

Providing excellent customer service and maintaining positive relationships with customers. This includes addressing customer inquiries and concerns related to outstanding debts, providing assistance with payment processes, and maintaining professionalism and empathy during interactions.

Negotiating and setting up payment plans or schedules with customers who are unable to pay their debts in full. This includes assessing the customer\'s financial situation, discussing options for payment, and reaching mutually agreeable arrangements.

Investigating and resolving billing discrepancies or disputes that may be delaying payment. This involves working closely with customers, sales teams, billing team and other relevant departments to identify and resolve any issues that may be causing payment delays.

Developing and implementing collections strategies and tactics. This involves analyzing customer profiles, payment trends, and other relevant data to improve collections efficiency and effectiveness.

Maintaining accurate and up-to-date records of collections activities and outcomes. This includes documenting all communication with customers, updating account information, and generating reports on collections performance for the management.

Assessing the need for legal actions and initiating them when necessary. This may involve recommending the involvement of a collection agency or pursuing legal measures, such as filing lawsuits or initiating foreclosure proceedings, to recover outstanding debts.

Responsible for assisting the team on Monthly closure of Invoicing.

Requirements

• BS degree in Finance / Accounting / Economics preferred
• 2-3 years of experience in collections and invoice payment processing
• Experience in agile & fast-paced environment
• Proficient in Microsoft Office Suite, with an emphasis on Excel
• Ability to work closely and effectively in a team environment across all facets of the Company
• Strong organizational skills with the ability to manage competing priorities and deadline pressures effectively for customers.

MoEngage