Basic Function

Perform a variety of accounting reconciliation functions to report financial information in an accurate and timely manner. Follow-up with banks and lines of business at client-end for closure of accounting open items. Maintain data and records in accordance with generally accepted accounting principles and reporting requirements. Produce monthly reconciliation statements.

Essential Functions

• Provide access to end users (MetLife employees) to various financial applications, like PeopleSoft, ReconNET etc.
• Responsible for the daily and weekly recertification process in which the users access is removed or their profile is locked as per their roles required.
• Supporting chat option for the users and hotline calls where users can call directly to get assistance.
• Manage audit related requirements
• Work on Service Now tickets
• Manage SLAs and customer escalations
• Flexible to work on all holidays and shift timings

Any other essential function that may occur from time to time as directed by the Supervisor.

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
• QCA for the purpose of feedback and audit.

• Trainers for the purpose of Pre-process and Process training.

Primary External Interactions

• SME / Trainers at the client end for training.
• Banks all over the client home country for follow-up work for closure of open unreconciled accounting items.
• Clients various lines of businesses for follow-up work for closure of open unreconciled accounting items.

Organizational Relationships
Reports To: Assistant Manager Supervises: 0

Skills

Technical Skills

• Good computer navigation skills
• Good keyboarding speed
• Good knowledge of complete Ms Office suite

Process Specific Skills

• Knowledge about the Insurance industry in US
• Knowledge about US Culture
• Knowledge of Accounting principles

Soft skills (Minimum)

• Proficiency in English
• Communication skills - should be able to read, interpret business documents. Good oral/written communication
• Analytical and interpersonal skills
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions

MetLife:
MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.