Job Description

Job Responsibilities

• Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
• Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
• Meet the defined KPIs-Input Quality, Output Quality, Efficiency & Turn Around Time
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer\'s trust)

This role reports into Assistant Manager/Deputy Manager/Manager Key Skills

• Change Agility
  • Shows willingness to adjust to changing work environments
• Mastering Complexity
  • Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
• Communicating for Impact
  • Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
  • Creates easy to understand and accurate business communications
• Collaboration
  • Values diverse thinking and seeks to understand different perspectives and cultures
  • Demonstrates value as a team player both within and across teams
• Performance drive and Execution
  • Demonstrates attention to detail in all aspects of work
  • Acts with a sense of urgency and confidence to deliver quality work in a timely manner

Basic Requirements

• Graduate/Post Graduate with 0 to 2 years of experience
• Flexible to work in shifts

Job Responsibilities

• Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
• Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
• Meet the defined KPIs-Input Quality, Output Quality, Efficiency & Turn Around Time
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer\'s trust)

This role reports into Assistant Manager/Deputy Manager/Manager Key Skills

• Change Agility
  • Shows willingness to adjust to changing work environments
• Mastering Complexity
  • Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
• Communicating for Impact
  • Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
  • Creates easy to understand and accurate business communications
• Collaboration
  • Values diverse thinking and seeks to understand different perspectives and cultures
  • Demonstrates value as a team player both within and across teams
• Performance drive and Execution
  • Demonstrates attention to detail in all aspects of work
  • Acts with a sense of urgency and confidence to deliver quality work in a timely manner

Basic Requirements

• Graduate/Post Graduate with 0 to 2 years of experience
• Flexible to work in shifts