Job Description

Location(s)

• Posting Location: Noida, India

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date15-May-2024Job ID3117Description and RequirementsPosition SummaryThe primary role of the SRE-associate has a customer service responsibility for all SRE needs of the MetLife employees with knowledge of all commodities and services within the scope. Support audit requirements of the organization by keeping a document repository.Job Responsibilities

• SRE-associate would be the first line of customer contact through his system application or through an assigned phone extension.
• SRE-associate would be responsible to address all incoming requests as follows: respond to all phone requests, respond to SNow requests, document appropriate due diligence, supply literature to client and update and follow up on customer requests.
• Ensure Sanction screening within SLA
• Ensure Mailbox management
• Ensure Track and report Issues registered related to Buyer requests
• Ensure SLA governance and management
• Ensure Supplier list maintenance
• Govern documentation upload in SNOW
• Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system.
• Ensure adherence to established attendance schedules

Any other essential function that may occur from time to time as directed by the Supervisor.Knowledge, Skills and AbilitiesEducation

• Graduates or Diploma holders with at least 15 years of education

Experience

• 0-1 years working experience with understanding of Quality and metrics, with a preference for specific Supply Chain experience as required.

Knowledge and skills (general and technical)

• Good Computer navigation skills
• Good keyboarding speed
• Knowledge about the Insurance industry in US
• Knowledge about US Culture
• Fundamentals of Purchasing/Vendor management.
• Good Communication skills \xe2\x80\x93 should be able to interact with suppliers and customers at all levels regardless of needs. Should also be able to interpret business documents
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Teamwork/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
• Self-disciplined and result oriented
• Ability to multitask

Other Requirements (licenses, certifications, specialized training \xe2\x80\x93 if required)

• Not applicable

Working RelationshipsInternal Contacts(and purpose of relationship):

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
• QCA for the purpose of feedback and audit.
• Trainers for the purpose of Pre-process and Process training.

External Contacts(and purpose of relationship) \xe2\x80\x93 If Applicable

• SME / Trainers at the client end for training.
• MetLife Employees for understanding and taking requests for procurement of various commodities and services
• Supplier to obtain and assist on information required for Risk Assessment completion

MetLife