Job Description

We are currently seeking a dynamic and customer-oriented individual to join our team as a Accountings Specialist. As the primary point of contact for our valued clients, you will play a crucial role in ensuring their satisfaction and loyalty to our services.

Responsibilities:

• Manage inbound and outbound communication with Truckers based in US via phone, email, and other channels.
• Provide timely and accurate information regarding the shipments, orders, and any inquiries they may have.
• Address and resolve customer concerns or issues in a professional and empathetic manner, striving for first-contact resolution whenever possible.
• Collaborate closely with our operations team to coordinate logistics and ensure smooth delivery processes.
• Maintain detailed records of Orders and transactions in our CRM system.
• Assist in various administrative tasks as needed to support the smooth operation of the operations department.

Requirements:

• Excellent verbal and written communication skills in English, with a clear and confident speaking voice.
• Ability to adapt communication style to effectively engage with clients from diverse backgrounds, including proficiency in different English accents.
• Strong interpersonal skills and a customer-centric mindset, with a genuine desire to assist and support clients.
• Demonstrated problem-solving abilities and the ability to remain calm and composed under pressure.
• Detail-oriented with strong organizational skills and the ability to multitask effectively.
• Prior experience in US customer service, client relations, or a related field is advantageous but not required.
• Must be willing to commit to a long-term position and grow with the company.

Benefits:

• Competitive salary with opportunities for performance-based bonuses.
• Ongoing training and professional development opportunities to support your career growth within the company.
• A supportive and collaborative work environment where your contributions are valued and recognized.
• Opportunities for advancement within the company as we continue to expand and diversify our services.

Job Types: Full-time, Fresher

Pay: ?18,000.00 - ?46,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person