Job Description

ABOUT THE ROLE



Bluevine is looking for an Account Risk Operations Analyst who will be responsible for the critical review of client files throughout the application process and account life-cycle. This person will be responsible for gathering and analyzing data to verify the identity of the business and related principles. Account Risk Operations Analysts work alongside an experienced risk organization and are exposed to all aspects of FinTech operations in a high-growth startup environment.


WHAT YOU'LL DO


• Write reports and document evidence, findings, and recommendations
• Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust
• Investigate anomalies that could potentially include fraud
• Work through high volumes of potential alerts to identify and confirm fraud events
• Conduct investigations of customer accounts and activity to identify and prevent fraud
• Identify, prevent, and mitigate digital banking, mobile, electronic, check and/or ACH banking fraud losses
• Work in conjunction with cross-functional risk teams to reduce instances of fraud
• Work in conjunction with customer support teams to help with identified instances such as ATO, social engineering and other red flag referrals
• Put together complex fraud cases and be able to review them with management


WHAT WE LOOK FOR


• 2+ years of fraud experience
• Strong analytical and problem solving skills
• Passion for delivering a great customer experience
• Impeccable judgment and acute attention to detail
• Proven track record of high-performance
• Bachelor's degree in Business Administration, Finance, or related field preferred