Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.This role requires significant liaison within other Account Managers, the IFM team, CRMs and with the India country management.Specific responsibilities:Business Strategy\xc2\xb7Contribute to the Business Plan for India.

• Develop the renewal strategies for the contracts under management.

Financial Management

• Be accountable for the net operating revenue for your direct accounts.
• Participate in the quarterly forecasting sessions, if required.
• Manage debtors to the DSO targets.
• Manage the billing of your direct accounts in accordance with the Management Agreement.

Account Management

• Be accountable for the performance of the local client accounts under management.
• Develop a Business Delivery Plan for all accounts.
• Provide day-to-day management support to the local account teams.
• Develop strong relationships with all key personnel in the clients organization.
• Be the escalation point for clients.
• Identify and convert opportunities for organic growth in specified accounts.
• Undertake client account related audits as required.
• Assist the team to prepare annual client property operating budgets.
• Ensure monthly reports in agreed format are prepared and submitted to specified client representative.

• Maintain and enhance client and user satisfaction for the delivery of contracted property services for clients.

Regional Account Support

• Support regional accounts by:

• Providing advice on local practices
• Assisting with recruitment of staff
• Assisting with performance management of staff
• Being the local client contact where there is no senior resource from the account management team.

Human Resource Management

• Be responsible for the selection, recruitment and performance management of staff.
• Encourage attendance by the Facilities Managers at regular FM forums for networking and training purposes. Contribute to these forums.
• Co-ordinate client service delivery staff activities to promote inter-site communication and Jones Lang LaSalle culture.
• Work with HR to develop country specific training and skills development programmes.
• Complete succession plan for direct reports and ensure succession plans are in place, where appropriate, for all client service delivery staff.
• Complete Individual Performance Management Plan (IPMP) or Performance Plans as appropriate for client service delivery staff.

New Business Development

• Identify for cross selling opportunities for other business lines and work with manager and other business lines to convert them.

• Identify and convert opportunities for organic growth in specified accounts.
• Assist with new business development activities.

E&O Solutions and Operations

• Support the implementation of E&O programs into the accounts.
• Ensure the implementation of the key management systems in the accounts.
• Contribute to the Continuous Improvement process (e.g. CIWG).

Location:On-site -Bengaluru, KAIf this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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