Job Description

### Job Information


Date Opened


10/17/2024 Job Type


Full time Industry


Customer Service Work Experience


4-5 years City


Bangalore North State/Province


Karnataka Country


India Zip/Postal Code


560002

### About Us


Lifesight is a fast growing enterprise SaaS company focused on helping brands, publishers, agencies and platforms leverage data to build customer intelligence, experiences and relationships. We have a team of 65 across offices in the US, Singapore, India, Australia and UAE with over 300 customers. With an unprecedented amount of data being generated by customers today, we make it easy for businesses to understand, target and measure their customers by leveraging their customer data with our industry leading identity solution. Our platform collects, unifies, enriches and activates data for marketing and analytics use cases so users can focus on executing their strategy and delivering their products. Our product is being adopted rapidly globally and we need the best people onboard the team to accelerate our growth




###


: Account Growth


Location: Bangalore

Company Overview


Lifesight is a fast-growing SaaS company focused on helping businesses leverage data & AI to improve customer acquisition and retention. We have a team of 130 serving 300+ customers across 5 offices in the US, Singapore, India, Australia, and the UK. Our mission is to make it easy for non-technical marketers to leverage advanced data activation and marketing measurement tools that are powered by AI, to improve their performance and achieve their KPIs. Our product is being adopted rapidly globally and we need the best people onboard the team to accelerate our growth.

Position Overview


We are seeking a proactive and results-driven Account Growth Manager to join our team. In this role, you will be responsible for driving revenue growth within our existing customer base by identifying upsell and cross-sell opportunities. You will work closely with clients to understand their needs, ensuring they receive maximum value from our SaaS products. Your ability to build strong relationships and develop strategic account plans will be critical in achieving success.

What You'll Do

• Applicants should possess a mixture of account management and process


development/management skills and have a strong desire to engage with


customers & partners and inspire customer loyalty.

• Be comfortable working autonomously and independently accessing support as


required from cross-functional team members including product, marketing,


engineering and sales.

• Identify and execute upsell and cross-sell opportunities to expand the use of our


SaaS solutions within existing accounts and developing and implementing


account growth strategies, focusing on increasing customer lifetime value.

• Collaborate with clients to understand their business goals and align our


solutions to meet their needs. Develop customized growth plans for each


account, setting clear objectives and KPIs.

• Your main responsibilities will include regular check-in calls/meetings with clients


(agencies, brands, partners) to assist in strategically planning client goals with


Lifesight


products/solutions, analyze account


performance metrics and


implement optimization strategies to enhance client success, implement


initiatives to ensure high levels of customer satisfaction/loyalty/retention &


develop and execute strategies for upselling and cross-selling additional Lifesight


products/solutions to existing clients

• Act as a client advocate within the company, ensuring that client feedback is


considered & aligned in product development and improvement. Strategically negotiate and renew contracts with clients, ensuring mutually


beneficial terms

• A level of confidence presenting will be valuable, to conduct workshops, present


insights & reports and training sessions with key accounts.### Requirements


You are perfect for the role if you have..

• 3 to 5 years relevant work experience in a client facing account management


within ad technology, digital publisher or media agency environments

• Experience with programmatic and/or social media ad platforms or ad servers will


be essential to succeed in this role

• Experience in developing a procedural framework or workflow.
• Familiarity with industry trends and market conditions.
• An interest in data & analytics products and solutions
• Strong organizational/time management skills and the ability to manage multiple


accounts and associated tasks simultaneously

• A Bachelor's degree in a business, marketing, technology or scientific discipline


preferred

• Advanced Excel Skills - highly numerate with a good eye for numbers and detail
• Cultural awareness and an appreciation of diversity
• Problem solvings skills & the ability to identify inefficiencies & implement


solutions