Job Description

The role of an Account Executive at •Kumar Motors Keonjhar Dealership• (dealing with brands such as Bajaj Auto , Maruti Suzuki Service , and TVS ) involves a blend of sales, customer relationship management, and administrative responsibilities. Below is an outline of the key aspects of this job:

Primary Responsibilities:

• Sales and Revenue Generation:
• Vehicle Sales: The Account Executive will assist in the sales process of Bajaj , Maruti Suzuki , and TVS vehicles. This includes understanding customer needs, presenting the appropriate models, explaining product features, and closing sales.
• Cross-Selling Services: In addition to vehicles, the executive will also promote associated services, such as vehicle servicing, financing options, and extended warranties, helping to increase dealership revenue.
• Lead Management: Identifying and generating leads through various channels (digital, in-person, referrals, etc.) and converting them into sales.
• Customer Relationship Management (CRM):
• Customer Support: Providing exceptional post-sale support by addressing customer inquiries, assisting with service bookings, resolving complaints, and ensuring high levels of customer satisfaction.
• Building Relationships: Maintaining long-term relationships with customers, encouraging repeat business, and fostering loyalty to the dealership's services and products.
• Follow-Up: Regular follow-ups with customers to check on the status of their vehicles, ensuring they are satisfied, and promoting services such as annual maintenance checks.
• Administrative and Financial Tasks:
• Sales Documentation: Ensuring that all the necessary documentation related to vehicle sales, such as invoicing, tax filings, insurance paperwork, and loan processing, is accurately completed and filed.
• Account Handling: Managing customer accounts, ensuring proper billing, payments, and receipts are processed in a timely manner.
• Inventory Management: Assisting in tracking vehicle stock levels, coordinating with the inventory team to ensure availability, and helping prepare orders for incoming stock.
• Coordination with Finance Teams: Collaborating with the finance department for customer loan approvals and insurance documentation.
• Marketing and Promotional Activities:
• Promotions and Offers: Coordinating dealership promotions, discounts, and seasonal sales campaigns to drive foot traffic and increase sales.
• Market Research: Keeping an eye on competitor activities, market trends, and customer preferences to stay ahead in sales strategies.
• Event Participation: Assisting in the planning and execution of sales events, launches, and expos for showcasing the vehicles and services.
• Service and After-Sales Support:
• Service Reminders: Ensuring customers are reminded of their vehicle service schedules and assisting with bookings for regular maintenance and repair services.
• Handling Service Inquiries: Addressing customer concerns regarding vehicle repairs, service costs, and parts replacement.

Skills and Qualifications:

• Sales Experience: Prior experience in automotive sales or customer-facing roles is highly preferred. Knowledge of vehicle models and features (especially of Bajaj, Maruti Suzuki, and TVS) would be an advantage.
• Communication Skills: Strong verbal and written communication skills to interact with customers and internal teams effectively.
• Problem-Solving: Ability to resolve customer issues or concerns in a timely and professional manner.
• Organization & Time Management: Managing multiple customer accounts, leads, and paperwork simultaneously.
• Negotiation Skills: Capable of negotiating prices and terms to finalize sales in a competitive market.

Work Environment:

• The Account Executive will typically work in a dealership showroom, with occasional site visits or customer meetings as required. A professional appearance and customer-centric attitude are crucial in maintaining the dealership's reputation.

In summary, the Account Executive at •Kumar Motors Keonjhar Dealership• will play a vital role in driving sales for Bajaj Auto , Maruti Suzuki Service , and TVS , while also handling customer relationships, financial transactions, and after-sales services to ensure a seamless customer experience and dealership growth.

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Fixed shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Taxation: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

License/Certification:

• Tally (Preferred)

Work Location: In person