Handling collections for allotted Customers Sending SOA\xe2\x80\x99s, co-ordinating with customer and follow-up on payments. Ensure the overdues over 15 days do not exceed 20% of the total overdues. Fulfilling the special requirements in invoice/statement submission for selected customers. Pro-actively checking the correctness of the invoice, late invoicing and escalating it with respective departments. Dispute capturing in the system. Dispute resolution with the support of HL internal team. Co-coordinating with customer regarding disputes. Ensure there are no open disputes pending over 30 days. Allocation of payments received from customer in the system on a timely basis. Ensure the bank suspense account is clear and there is no backlog over 7 days. Clearance of unallocated amounts in the customer account. Ensure no credit entries lying in the customer account more than 15 days. Maintaining and providing invoice level update to the management on a weekly basis. CLA preparation and regular check and maintenance of the credit terms and linkages in the system.
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