Job Description

job details

UAM user access mAnagement (basic user ID)- active directory, sailpoint, exceller, email and communication - Maintain all account requests submitted for the Randstad Professional Services Team
- Member of a team responsible for providing all system access and termination requests for
approximately 4,000 employees ...

- Take ownership of requests from submission through completion
- Create domain accounts for all new hires
- Create application(s) access as requested
- Process all disable(s) and termination requests through completion
- Create Distribution Lists and Generic Mailbox\'s
- Process Weekly Auto-disable list
- Modify, update and maintain all documentation on team site
- Monitor Account Admin Email Inbox and process all requests on a daily basis
- Work with multiple teams to assist in resolving issues that run across teams
Position Accountabilities:
- 70% Handling daily requests received through ticketing system (min. 30 per day)
- 10% File copies of emails and User Access Request forms in the appropriate tools for future audit
requests
- 10% Project work as requested, may involve additional work hours during the evenings or weekends
occasionally
- 5% Update Team Site with new process changes and maintain up to date data
- 5% Troubleshoot specific account admin issues
Core Competencies:
- Must be able to multitask in a high paced environment
- Analytical, organizational and time management skills
- Professional and effective, communication skills
- Must able to work in a team environment

Functional/Technical Competencies:
- Knowledge of ticketing systems (Remedy or Change Gear preferred)
- Business Applications: Excel, Word, Outlook, etc.
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Randstad