Job Description

JOB ROLE

At Team INTERVAL the role of the Academic Mentor is to work with Operations Department in order to assist with the needs of Students. The Academic Mentor should provide response and feedback to customer concerns as well as address their problems. The Academic Mentor is responsible for a wide range activity that influences the entire service quality of INTERVAL

SKILLS AND RESPONSIBILITIES

• Review and assess assessment reports to understand client needs accurately.
• Communicate effectively with parents to confirm admissions and address any inquiries they may have.
• Facilitate the search for suitable trainers and allocate them to clients based on their requirements.
• Collaborate closely with Area Sales Officers and Operations Growth Associates to optimize client satisfaction.
• Calculate and collect admission fees and tuition fees accurately and on time.
• Address concerns raised by trainers and parents, resolving them promptly and efficiently.
• Ensure accurate calculation and timely payment of trainer fees to maintain trainer satisfaction.
• Report day-to-day activities to the Customer Relationship Manager (CRM) for performance evaluation.
• Track and update attendance records to monitor client engagement effectively.
• Monitor trainers to ensure compliance with INTERVAL's terms and conditions and maintain service quality.
• Evaluate trainers and analyse their training needs to enhance service delivery.
• Manage student and trainer data efficiently and confidentially.
• Implement strategies to retain existing students by providing exceptional service, addressing their needs promptly, and identifying opportunities to upsell additional services based on assessment reports.

QUALIFICATIONS

• B.ED or Teacher Training Course
• Superior customer service skills.
• Ability to resolve problems related to business and everyday situations.
• Desire to enhance the customer experience.
• Strong communication, language and writing skills.

Attractive salary and Free accommodation.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Malappuram, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Have you completed your B.Ed degree or teacher training course (TTC)?

Work Location: In person