Job Description

Job Summary:

The Academic Caller is responsible for engaging with prospective and current students via telephone to provide information, support, and assistance regarding academic programs, enrollment processes, and institutional resources. This role plays a key part in promoting student engagement, retention, and success by building strong relationships with students and guiding them through their academic journey.

Key Responsibilities:

• Outbound Calling:
• Conduct outbound calls to prospective and current students to provide information on academic programs, enrollment steps, deadlines, and institutional services.
• Follow up with students to ensure they are on track with their academic plans and address any questions or concerns they may have.
• Student Engagement:
• Engage with students to understand their academic needs, interests, and goals, and provide appropriate guidance or referrals to academic advisors or support services.
• Build positive relationships with students to foster engagement and retention.
• Data Entry and Record Keeping:
• Maintain accurate and up-to-date records of all student interactions in the customer relationship management (CRM) system.
• Track and report on call outcomes, including student feedback, concerns, and follow-up actions.
• Communication and Coordination:
• Collaborate with academic advisors, admissions teams, and other departments to ensure consistent messaging and support for students.
• Communicate any potential issues or concerns raised by students to the appropriate department for resolution.
• Support and Assistance:
• Provide information and assistance regarding financial aid, registration, course selection, and other academic processes.
• Assist in scheduling appointments for students with academic advisors or other support services.

Qualifications:

• Education: High school diploma or equivalent required; some college coursework or a degree in a related field preferred.
• Experience: Previous experience in customer service, telemarketing, or a related field preferred; experience in a higher education setting is a plus.
• Skills:
• Excellent verbal communication and active listening skills.
• Ability to build rapport and engage effectively over the phone.
• Proficient in using computer systems and software, including CRM databases.
• Strong organizational skills and attention to detail.

Personal Attributes:

• Friendly and approachable demeanor with a strong desire to help others.
• Motivated self-starter with the ability to work independently.
• Strong problem-solving skills and the ability to handle difficult conversations with empathy and professionalism.
• Commitment to providing high-quality service to students.

Working Conditions:

• Office or call center environment; remote work may be considered depending on institutional policy.
• Must be able to work flexible hours, including evenings and weekends, to accommodate student schedules.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Required)
• Academic counseling: 1 year (Required)

Language:

• English (Required)

Work Location: In person