Academic Advisor Sales Education (1 4 Yrs) Bangalore (telesales/inside Sales/bpo)
Job Description
Position : Academic AdvisorRoles and Responsibilities :- To be the first level - point of university contact for the student. - To act as an interface between the Student and the University departments.- To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.- To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat- To facilitate in addressing students with their semester - subject related queries.- To nurture students in completing their academic requirements in a timely manner.- To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students\' specific requirements/queries and also receive inbound calls whenever required to address student\'s queries and respond to their emails.- To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/complaints and meeting quality measures, accuracy & timelines in addressing the student queries - To create and follow processes and recommend process improvements (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3369273
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear