Job Description

PhonePe is India\'s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India\'s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company\'s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.CultureAt PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!About the role:We are looking for specialists for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experienceResponsibilities:Act with integrity & think customer-first in every interactionHandle basic PhonePe account and transaction related queriesAbility to flex between phone & data channelsFollow specified process guidelines to bring about resolutionBuild customer trust through their interactionAbility to meet hourly & daily productivity goalsLeverage internal processes and resources to drive resolutionEscalate appropriately taking support from relevant teams to resolve customer issuesRecommend process improvementsEngage & Educate customers so they\'re able to leverage PhonePe to the fullestIdeal candidate should :Have excellent written and verbal communicationsHave good learnabilityBe an active listener and deal well with objectionHave strong customer orientation and ability to adapt/respond to different scenariosBe a team player, flexible and open to feedbackAbility to multitask, prioritise, and manage time effectivelyShould be able to speak in English and HindiGraduation (10+2+3) is Mandatory0 - 2 years of work experience in a customer facing roleMultilingual skills (spoken + written) in South Indian languages are preferredOther Benefits:Your lunch is on us!5 day working week (2 rotational week off)PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .Apply for this Job

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