Primary Skillset : Abinitio Admin, Data Fabric, Meta data Hub, Express IT and Query IT Secondary Skillset : Linux , Shell scripting, ansible and SQL. :
Strong knowledge in Ab Initio Co>ops, EME, Conduct>It, Express >IT, Control Center, MHUB, Query>IT, Authorization Gateway, other Ab Initio products from admin standpoint
Experience in Ab Initio code release and code promotion from the development environment to test and production environments.
At least 3+ years relevant Ab Initio Administration experience in managing & supporting Ab Initio ETL infrastructure environments, within any operating system
Familiar with Ab Initio Co>Operating system and other Ab Initio web products installation/configuration/upgrades, Multi-File system design and configuration.
Project creation setup for new project requirements and creating required data directories.
Ab Initio server key renewals for the Ab Initio servers, knowledge in GDE/Server keys.
Experience in Abinitio BIOS key setup for abinitio servers.
Installation of Abinitio server software.
Experience in Abinitio server\'s OS upgradation activities.
Experience in using the script as well as Ab initio air commands for code promotion process.
Maintenance of EME technical repository.
Knowledge of abinitio environment parameters.
Experience in UNIX commands and shell scripting & AIR commands and M-commands.
Proficient with Multi-File System techniques.
Knowledge of High Availability (HA) and Disaster Recovery (DR) options.
Ready to support critical failures at any time.
Experience in decommissioning the servers.
Experience in setting up the new server environments and migration.
Experience in cloud migration setup.
Experience in Cloud connection, GCP Connection setup with Ab Initio.
Roles & Responsibilities:
Oversee the day-to-day operations of the Technical Support Team
Act as a senior lead who will drive customer satisfaction through customer support
Act as a mentor and provide oversight, coaching, and training to technical support staff
Be the point of contact when it comes to technical escalations
Record and track team SLAs and workflows
Manage and report on all incoming technical support inquiries
Assist in the creation of the team KPIs as well as monitor and report on results
Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
Work to create any relevant support material for the team
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