Job Description

1. Purpose/Key Objectives of the Job What is the primary purpose of this job Describe the 5-6 main objectives of the job and the approximate % of time spent performing each objective. Resolve first Line HR requests in line with turn-around time SLA\'s, standards and policies. Transfer specialist cases to PS Second line specialist as appropriate and communicate effectively with managers, employees and on Site HR. Managing & monitoring the HR-cases & backlog - 70% of time This activity is all about managing the H R-cases : Take, investigate and resolve first line calls and e-mails to the HR Services desk in line with turn-around time SLA\'s and quality standards. Take on first-line questions and cases and register and control client cases in the administrative system. Provide customers with information or advice in case of first-line questions and cases and/or refer complex questions or questions that require follow-up to second line specialist. Interpret and apply HR Policy and procedures to advise managers and employees on Basic HR queries. To maintain employees files, scan and attach relevant documents to employees files, if necessary Identify returning questions and/or opportunities for improvement on work processes, techniques and systems and make a suggestion for improvement to the team leader. Manage Other HR Operations Process :-30% of Time Manage Onboarding/Offboarding process Manage Retirals process Participate in various HR Projects and execute assigned project activities 3. Knowledge, Qualifications & Experiences: Education & Major: Management Major and related, with college degree or above. Related working experience: 3-5 years relevant HR working experience Language skill & certificate: Fluently verbal English, and good business English writing. Standard mandarin degree is preferred Computer skill & certificate: Good knowledge of Microsoft Office Application and HR related technology, including payroll system, employees master data system and others. 4. Skills & Compentencies: Broad knowledge of all working and system processes within the HR services organization Familiar with national & local labour related laws, as well as company HR policies Strong data sense and focus on details Excellent process management skill, and good follow-up skill Good analytical and problem solving skill Good listening and communication skill Customer manic with good service attitude Good team player and discipline Pursuit for executional excellence At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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