Job Description

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.


To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.


Job duties include:




• Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
• Maintain accurate order tracking files
• Procure, maintain & make available, data and associated reports on orders & agreements to the management periodically
• Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
• Support global & theatre contracts team whenever required
• Build and strengthen relationships with customers through effective administration & monitoring of agreements and performance
• Recommend and implement procedures to improve process practices, techniques & efficiency
• Drive & perform regular quality checks
• Actively participate in team meetings
• Assist theatre team leader in terms of work assignment and ad hoc tasks


Technical competencies required


• Graduate with 5+ years of experience preferably in a customer support/OM team
• Experience in service agreement and/or order administration will be an advantage
• Excellent oral and written communication skills
• Literacy in various PC applications & Microsoft office tools is a must
• Proficient in MS Excel and have a willingness to build on existing skills and learn new applications
• Experience in SAP will be a clear benefit
• Proactive in nature & take initiatives
• Possess good understanding of business processes
• Work in a fast paced environment and comply with tight deadlines.
• Successful record of communicating with internal and external customers
• Strong problem identification/analysis and solving skills
• Demonstrated process improvements

Skills Required:

• Good interpersonal skills
• Good organisational skills
• Attention to detail
• Ability to consistently meet deadlines without close supervision and management follow up
• Ability to multi-task
• Flexible (should be willing to work extra hours/weekends during quarter ends)
• Dependable
• Goal oriented
• Ability to adapt to change
• Ability to perform repetitive tasks of high volumes with high quality output

ABOUT JUNIPER NETWORKS


Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?


Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER


At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We'd love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.


Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

• Information for applicants about E-Verify / E-Verify Informacion en espanol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
• Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar


E-Verify is a registered trademark of the U.S. Department of Homeland Security.


Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.