811digital Chat Process Officer Digital Banking Kotak 811 Cec Vkyc

Year    Thane, Maharashtra, India

Job Description


:811 Service Out Calling Process Officer - Digital BankingDepartment Retail Liabilities | Digital Banking
Location Mumbai, Thane
Number of Positions Multiple
Position Grade M1 & M2

  • The role is for 811 Service Out calling Process wherein Officer will handle customer calls and assist them on their Queries, Request and Complaints
  • Should maintain a good relationship with the customer
  • Give complete and correct information on all the products & services to the customer
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
  • Ensure customer \xe2\x80\x9cdelight\xe2\x80\x9d which would be measured via NPS and consistent service experience, including timely resolution of customer queries/issues.
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Cross-sell other banking products as per Business requirement
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
  • Graduate with Excellent communication & comprehension skills
  • Can read and write in English & Hindi
  • Should know basics of computer and knowledge of MS Office, Outlook
  • Candidates with fluency in local languages will be an added advantage (Telugu, Kannada, Tamil, Malayalam, Marathi & Gujarati)
  • Candidate should have a pleasing personality and should be presentable
  • Willing to work in rotational shifts (24x7) with Split or continual week off as per business requirements
  • Should be dedicated and display integrity.

Kotak Mahindra Bank

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Job Detail

  • Job Id
    JD3445937
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Thane, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year