Job Description

:Please find JD below for 4D Application SupportJob Title: Level 2 Application Support Engineer (4D)Job Summary:
The Level 2 Application Support Engineer will be responsible for providing second-line support for applications developed using the 4D programming language and database environment. This role involves troubleshooting and resolving complex issues, maintaining application performance, and supporting end-users and business teams. The ideal candidate should have a strong technical background, familiarity with 4D applications, and experience with application support processes.Required Skills and Qualifications:

• Technical Knowledge:

• Strong experience with 4D application development and support.
• Proficiency in 4D programming language, database management, and query optimization.
• Familiarity with support ticketing systems and monitoring tools.
• Problem-Solving:

• Excellent troubleshooting and analytical skills, with a focus on identifying root causes and implementing solutions.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Communication:

• Strong written and verbal communication skills to effectively document and explain technical issues.
• Proven experience in working collaboratively with cross-functional teams and end-users.
• Experience:

• 2-5 years of experience in Level 2 application support or a related technical support role.
• Experience with ITIL or other service management frameworks is a plus.
• Previous experience in supporting business applications in industries such as finance, healthcare, or logistics is advantageous.

Preferred Certifications (Optional):

• ITIL Foundation Certification or equivalent.
• 4D Developer Certification (if available).

Key Responsibilities: * Issue Resolution and Troubleshooting

• Respond to and resolve escalated issues from Level 1 support
• Analyze, troubleshoot, and resolve application incidents, both functional and technical, ensuring minimal disruption to users.
• Use 4D-specific tools and logs to investigate issues and determine root causes.
• Document and communicate resolution steps to Level 1 support and business users.
• Technical Support and Maintenance

• Monitor application performance, manage error logs, and preemptively address potential issues.
• Manage configuration settings within the 4D application and execute minor configuration changes as needed.
• Assist in application maintenance tasks, including data validation, integrity checks, and application optimization.
• User Support and Training

• Work closely with business users and Level 1 support teams to provide clarity on technical issues and application functionality.
• Assist in creating user guides, FAQs, and training materials for end-users.
• Document troubleshooting processes, known issues, and solutions to create a knowledge base for the support team.

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