Job Description

Description:3D Technical Specialist One year Contract!One site, the office is in Bengaluru, IndiaWe are:Browzwear is the leading provider of 3D fashion design, development, and merchandising solutions. Our mission is to revolutionize the apparel industry and our truly disruptive 3D technology provides the tools needed to solve the challenges in the market and achieve that goal. We work with some of the biggest and most well-known global companies in the industry.About the role:We are seeking a 3D Technical Specialist with extensive knowledge of the fashion and apparel industry. The ideal candidate will have expertise in Browzwear 3D software, such as the VStitcher suite and Stylezone. You will work closely with our customers and collaborate with internal teams, demonstrating a can-do attitude and excellent customer relations skills.Software Expertise \xc2\xb7 Develop expert knowledge of all Browzwear software products, inclusive of VStitcher suite, Lotta, Stylezone, DB Admin, FAB, Cloud Services suite, and Tech Pack with high-level knowledge of Headless capabilities. \xc2\xb7 Master construction methodology and best practices of all garment types, having personally constructed garments including basics, activewear, sportswear, intimates, seamless, puffy, complex outerwear, fleece, denim, swimwear, and tailored garments. \xc2\xb7 Continuously upskill in upcoming product features and be able to showcase and discuss the value they unlock with our customers. Customer Management \xc2\xb7 Provide exceptional onsite proactive support and partnership to our customers, serving them with expertise, creativity, patience, and an inspiring attitude. \xc2\xb7 Responsible for day-to-day onsite execution of strategic implementation plans; sharing relevant workflows, and best practices, minimizing risk and roadblocks, and ensuring business and user readiness to achieve adoption. \xc2\xb7 Participate with Account Manager in regular business reviews to reflect on wins, and challenges, and collaborate on strategic direction and objectives. \xc2\xb7 Conduct current and future workflow evaluation and mapping, provide recommendations in products, solutions, and services to unlock value and drive positive business impact. \xc2\xb7 Analyze customer usage metrics and their relation to implementation and adoption status. Identify and articulate trends within and across customers, products, and workflows. \xc2\xb7 Ensure customer satisfaction throughout the relationship contributing to customer lifetime value. Customer Enablement\xc2\xb7 Deliver fun and inspiring technical trainings onsite with our customers.\xc2\xb7 Evaluate and innovate training curriculum with original content and inclusive learning approach upon each software release or as needed\xc2\xb7 Report wishlist and bugs as discovered during training sessions along proper SOP and systems documentation\xc2\xb7 Follow internal SOP documentation for training documentation, tasks, communication, and asset organization for pre-training through post-training activities\xc2\xb7 Collaborate with Customer Enablement team on development of future learning contentTechnical Solution \xc2\xb7 Swiftly resolve technical support issues by identifying problems and communicating solutions via onsite troubleshooting and consultation .\xc2\xb7 Identify product improvements (Wishlist) internally or reported by customers that would increase customer satisfaction, improve sales, and/or improve efficiency. \xc2\xb7 Report bugs to QA team and follow up on the issues (internally and externally) as required until they are resolved in the software and confirmation has been provided to the customer. \xc2\xb7 Escalate urgent issues or situations as required to global internal Technical Specialist team, or Product/R&D teams along proper escalation paths. \xc2\xb7 Follow internal SOP documentation for proper systems documentation and asset organization. Browzwear Community \xc2\xb7 Be an active participant in the Global Customer Success community, sharing knowledge, asking questions, contributing new ideas, and supporting new team members during onboarding. \xc2\xb7 Work closely with our Sales and Account Management teams to understand customer needs and problem solve to remove barriers and achieve successful technical solutions. \xc2\xb7 Collaborate and provide customer insights as needed to Customer Enablement and Solution Consulting teams for development of learning content and implementation plans. \xc2\xb7 Liaison with our Product and R&D teams to present customer insights, bugs, and feature requests to inform product design, product quality, and roadmap. Requirements:Requirements\xc2\xb7 3-4 years relevant fashion industry experience, understanding the design and development process OR 3-4 years relevant customer service/support experience, understanding issue and relationship management\xc2\xb7 Diploma or Bachelors Degree in Fashion Design, Apparel Technical Design, 3D Design or related field\xc2\xb7 Experience with apparel 3D technology\xc2\xb7 Local and English language proficiency\xc2\xb7 Ability and willingness to be stationed onsite with customers and for frequent travelExtra Credit:\xc2\xb7 Experience with 2D apparel pattern making software\xc2\xb7 Experience with 3D design software and production pipeline\xc2\xb7 Relevant customer service experience, understanding issue and relationship management

Browzwear