Job Description

What you'll do

• Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems.
• Change Management:

• Asses the BAU changes and provide Task Implementation Document.
• Perform move, add or delete changes on the network as per standard change process.

• Configuration Management: Manage configurations and implementations.
• Performance management and trend analysis.
• Preventative maintenance.

Key accountabilities1. Onboarding customer to Vodafone's new voice gateway solutions.2. Active participation ensuring smooth transition to the new solutions provided by Vodafone.3. Incident Management on customer's Voice solutions with focus on providing rapid responseto customer raised incidents and problems.4. Provide regular knowledge transfer and training sessions to upskill entire team on voice solutions.5. Planning and implementing high impact and complex BAU changes requested by customer or identified as part of an incident.6. Support in technical assessment and implementation of Service Requests and New Orders from customer.Essential:

• L2 level Voice Engineer having work experience in voice protocols such as SIP, H.323, ISDN, E1/T1 and AudioCodes SBC and its managing platform OVOC.
• Engineering Graduate (with specialization on Electronics & communication/Information
• Technology/Computer application/Relevant streams
• Good Understanding of Networking, IT/Telecom processes & products
• Good understanding of ITIL
• Understanding of Network / IT / Telecommunication products and solution

Desired

• Project management skills
• Customer Service Skills
• Good written and verbal communication skills English
• Intra/Inter personnel skills
• Critical thinking towards Problem Solving
• Methodical and Logical
• Self-motivated & Self-driven
• Strategic relationship management with the customer and Vodafone account team.
• Good team player
• Work in a team that is spread across various locations.

Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for youWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.Who we areYou may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India in 2024.Together we can.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone