Job Description

:Position Overview As an O365 support specialist, the Admin will be responsible for implementation, configuration and management of O365 services and troubleshooting & resolving end users issues pertaining to O365 services on a 24x7 basis. You will also provide technical solution advisement to our Agents and Team Leads. This includes providing guidance and troubleshooting steps and working with the escalation team for cases that need to be escalated to Microsoft.Key Responsibilities * Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud services.

• The candidate will be required to architect, design and implement solutions using different services & solutions offered by MS Office365 package.
• Handle Tier 3 operations for all Office365 workloads majorly: Exchange Online, SharePoint Online, Microsoft Teams, Security & Compliance
• Help Tier 1 & 2 resources to address the Office365 related issues.
• Troubleshooting the advanced Office365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.
• Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.
• Resolving any global cross-functional or work-team issues
• Defining key management routines and governance strategy to ensure effective business process execution.
• Reporting and trending on the effectiveness of the solutions and standards
• Initiate improvements in tools, ticket scoping, requirements gathering, processes, & people
• Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office365 related tickets.
• Understanding Office365 support priorities and objectives and taking an active role in accomplishing them.
• Should be able to use & provide advanced tools for Office365 issues diagnosis & troubleshooting.
• Responsible for handling individual projects related to new implementations, improvisations or migrations to Office365 from multiple source platforms.

Required Technical Experience * Extensive knowledge of Windows 2012, 2016 & 2019 servers OS

• Extensive knowledge of emailing: MS Exchange 2013 ,2016, 2019 & Online (O365)
• Extensive knowledge of SMTP, POP3 and Exchange mail protocols E
• Extensive knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting
• Extensive Knowledge of Sharepoint Onprem and One drive business service management.
• Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues.
• Able to analyze Exchange Logs and provide RCA of the reported issues.
• Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors, Transport Rule, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, Message Trace & header Analysis, Public Folder Management.
• Should have extensive knowledge of on-prem & O365 Hybrid Environment
• Should have extensive knowledge in AZURE AD and AD Connect implementation.
• Should have good understanding of MS TEAMS and Enterprise voice services and able to manage the SBC, Direct routing and various sub functions of EV.
• Should understand SharePoint Online architecture and troubleshoot issues including One drive for Business.
• Should have extensive experience in performance monitoring and troubleshooting activities in O365 using tools like PowerShell, MFCMapi, ID Fix, ODT, Email Flow, Diagnostic tools etc
• Should have extensive knowledge & experience in implementing ADFS Single Sign One with Office365 & configuring ADFS internal & proxy servers.
• Should have extensive experience in working with Exchange Backups and Restores using native backup tools and 3rd party backup software.
• Should have extensive knowledge of MS Office tools.
• Extensive understanding of network protocols e.g. TCP / IP & mail traffic & DNS flows

Eligibility Criteria * Should have worked as a Level 3 engineers for at least 2 years.

• Should at least have 8 - 10 years of total working experience.
• Should have extensive working knowledge of Microsoft Office365

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology