Job Description

Job Vacancy for 12th Pass in DelhiJob Title: Customer Support Executive (or suitable entry-level position)Location: Delhi, IndiaSalary: 15,000 to 25,000 per month (depending on experience and performance)Job Type: Full-time:We are seeking enthusiastic, energetic, and customer-focused individuals who have successfully completed their 12th grade (Class 12) to join our team. As a Customer Support Executive (or suitable position), you will play a key role in ensuring smooth communication between the company and its customers. This is an excellent opportunity for freshers to kick-start their careers in a dynamic and fast-growing environment. Whether you are looking to begin your professional journey or gain experience, this position offers ample room for growth and learning.Roles and Responsibilities: * Customer Interaction: You will be responsible for answering customer queries, resolving complaints, and providing information regarding the companys products or services. This could be through phone calls, emails, or chat support, depending on the nature of the role.

• Product Knowledge: You will need to become proficient in the companys products or services to be able to offer clear and accurate information to customers. This requires ongoing training and a commitment to staying up-to-date with product features.
• Problem Resolution: You will handle customer issues, whether they are related to product functionality, service delivery, or technical concerns. Your role will involve identifying the issue, escalating it when necessary, and ensuring customer satisfaction.
• Data Entry and Record Keeping: You will be required to maintain accurate records of customer interactions, transactions, complaints, and resolutions. This data will help in tracking the performance and improving service standards.
• Communication Skills: Clear and concise communication is essential, both verbally and in writing. You will be expected to maintain professionalism in all customer interactions and ensure timely follow-ups.
• Team Collaboration: Although you will often be interacting with customers individually, you will also be required to work closely with your team and other departments to ensure customer issues are resolved efficiently.
• Sales Support (if applicable): Depending on the company, the role may also involve supporting the sales process by assisting potential customers in understanding the products, making recommendations, or helping with order placements.
• Learning and Development: This role offers opportunities for skill development, including communication, problem-solving, and customer service techniques. You will also receive training in using various customer service platforms and tools.

Eligibility Requirements:

• Education: The candidate must have completed their 12th grade (Class 12) from a recognized board.
• Skills:

• Strong communication skills in both English and Hindi (other regional languages are a plus).
• Basic computer skills and proficiency in MS Office (Word, Excel, PowerPoint).
• A polite and friendly demeanor with a passion for helping others.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Willingness to learn and adapt in a fast-paced environment.
• Experience: Freshers are welcome to apply. Prior experience in customer service or any communication-related field will be an added advantage, but not mandatory.
• Availability: Immediate joining preferred.

Benefits:

• Competitive salary with performance-based incentives.
• Paid training to enhance your skills and knowledge.
• Opportunities for career advancement within the company.
• Health and wellness benefits.
• Friendly and supportive work environment.
• Weekend offs (depending on the shift schedule).

How to Apply: Interested candidates can apply by submitting their updated resume along with a cover letter detailing why they are suitable for the role. Please ensure that all relevant contact details and educational qualifications are included.For More Details Contact to HR Mob : +91- 8376075395

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