zinfi technologies

What you will be doing: • We are seeking a proactive and versatile Ticket Support and Feedback Specialist to manage customer service support tickets and drive user feedback initiatives. In this role, you will ensure prompt resolution of support tickets…

Responsibilities: • User Research: Conduct user research, including interviews, surveys, and usability testing, to understand user needs, behaviours, and pain points. • Information Architecture: Design intuitive information architectures and user flows to optimize user navigation and task completion. • Wireframing…