Strategic Compass Private limited

Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging…

We are seeking energetic and reliable professionals to join our team as Call Center. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when…

Responsibilities: Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information…

• Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell…

1. Inbound calls Understanding and capturing customer needs and preferences 2. Order Management Coordinating with Customers, Partners and Other Third party Services for timely servicing of assigned orders 3. Complaint Handling Delivering a wonderful experience for customers with prompt and…