NEXORIA TRADE

Responsibilities: Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information…

• Manage large amounts of inbound and outbound calls in a timely manner • Follow communication “scripts” when handling different topics • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Seize opportunities to upsell…

Responsibilities: Answer incoming calls and respond to customer’s emails Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information…

• Doing outbound calls to customers and clients. • Identify the needs of customers, resolve issues, and provide solutions. • Upsell other services wherever possible. • Ensure you follow the customer service script provided by the company for uniformity. •…

RESPONSIBILITIES • Overseeing the customer service process. • Understanding the problem faced by the customers. • Solving the customer problems in an efficient manner. • Conducting quality assurance surveys with customers and providing feedback to the staff. • Possessing excellent…

Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging…