customer support representatives and oversee their daily activities Develop and implement customer support strategies and policies that align with the company's goals and objectives Establish and maintain an issue tracking and management system to ensure timely and effective resolution of…
Job role · Work with clients on Implementation of Sage / Payroll Application · Requirement Gathering (define & document client requirement) · Scope documentation (draft and agree project plans and fee quotes) · Process mapping (Manage and provide professional services…