De Soto Technologies

b'Responsibilities: Team Supervision: Supervise and support a team of customer service representatives to ensure adherence to performance standards and achievement of service level goals. Workflow Management: Monitor and manage call & email queues, ensuring efficient distribution of calls among team…

Managing inventory and forecasting of products to ensure consistent product availability Providing reports on inventory performance reporting and analysis Monitoring warehouse operations to ensure SLA s are being achieved Maintaining strong relationships with marketplaces, consultancies, and solution providers, and recommending…