Description : Leads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client\'s standards. Maximize profitability through superior service, effective and prompt communications and follow up on all pending matters.…
Description : What You\xe2\x80\x99ll Do Develop, implement, and support complex API and EDI integrations for freight forwarding applications that service air, ocean, customs brokerage, and logistics. Collaborate with Product Owners on technical scoping and recommendations Maintain consistent communication with leadership…
Provide first level contact via phone, email, or web chat and convey resolution to client issues related to computer systems, software and hardware. Properly escalate unresolved queries to next level support. Track, route, and redirect problems to correct resources. Write…