Botree Software International Pvt Ltd

Responsibilities (Hindi Language Mandatory) Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs Manage customer expectations of response time, issue resolution and quality support Generate report…

Responsibilities Resolve service issues (Level 1 & 2 as appropriate) by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs Manage customer expectations of response time, issue resolution and quality support Generate report on need basis…

• Resolve service issues by understanding, clarifying customer problem, determining the cause, and ensuring resolution based on SLAs • Troubleshooting technical issues • Speaking to customers to quickly get to the root of their problem. • Worked in FMCG/ Logistics…